Personal information which we collect
We collect personal information about you when you:
Order books from us, via our website, by telephone or in person in the shop
Enquire about our books via email, website or telephone.
The personal information collected in the above manner may include the following:
How we use your information
We will collect personal information in order to take the necessary steps in preparation of, or to fulfil our obligations under, a contract:
To initiate and process a book order
To update you on the progress of a book order
To provide information to you on a book enquiry
How long we will keep your personal information
We retain your information for purposes which determine the period of time for which we need to keep such information:
To allow for simplified ordering for returning customers, we keep customer contact information for an indefinite period, unless requested to delete the information by the customer or their legal representatives. Customer contact information is only ever used at the customer's request, is never used proactively by us and is never shared with any other party.
In order to process any of the requests listed below, we may need to verify your identity for your security. In such cases your response will be necessary for you to exercise this right.
The right to access information we hold about you
At any point you can contact us to request details concerning the information we hold about you, why we have that information, who has access to the information and where we got the information. In most cases you may be entitled to copies of the information we hold concerning you. Once we have received your request we will respond within 30 days.
The right to correct and update the information we hold about you
If the data we hold about you is out of date, incomplete or incorrect, you can inform us and we will ensure that it is updated.
The right to have your information erased
If you feel that we should no longer be using your data, you can request that we erase the data we hold. When we receive your request, we will confirm that the data has been deleted.
The right to complain
You can make a complaint to us by contacting us via [email protected] or to the data protection supervisory authority – in the UK, this is the Information Commissioner’s Office, at https://ico.org.uk/.
Sharing your information
We do not disclose or transfer your data or personal information to other companies, data processors or agents. Information will only ever be held within our own secure systems.
Our website has security measures in place to protect the loss, misuse and alteration of the information under our control. We use 128-bit SSL encryption to protect your financial information.
Data Protection Officer
As a small business, we do not have a Data Protection Officer. If you have any questions about this privacy statement, our data protection policy, the practices of this site, or your dealings with this website, you can contact:
Books & Ink Bookshop
6 North Street
Winchcombe, GL54 5LH
or by email:
COLLECTION OF PERSONAL INFORMATION
As a visitor to the Site, you can engage in many activities without providing any Personal Information.
However, when you register to use our site and order products or services as our subscriber in order to provide the services to you, we may collect the following Personal Information from you:
- Contact information such as your name, phone number, address and email address; and
- Billing information such as the number, expiration date, card type and billing address of your credit card;
- Profile data, including your username and password, details about your purchases
As is true of most websites, when you use our site, we may also collect certain technical and routing information about your computer to facilitate your use of the Site and its services. For example, we may log environmental variables, such as browser type, operating system, CPU speed, and the Internet Protocol (IP) address of your computer. We use these environmental variables to facilitate and track your use of the Site and its services. We also use such environmental variables to measure traffic patterns on the Site. To better understand the needs of our visitors to the Site we may occasionally match such information with your Personal Information.
UPDATING YOUR PERSONAL INFORMATION AND PRIVACY PREFERENCES
Upon request we will provide you with information about whether we hold, or process on behalf of a third party, any of your personal information. To request this information please contact us.
You have the right to access and correct, or delete your Personal Information and privacy preferences at any time. This may be accomplished by logging into the system and access your account, where you can view and make changes to most of your Personal Information immediately. For security purposes, certain Personal Information can only be changed by contacting support. We will respond to your request promptly within a reasonable timeframe.
HOW YOUR PERSONAL INFORMATION IS USED
- Process your financial transactions.
- Send you order confirmations.
- Register your rights, if any, to technical support or other benefits that may be made available to registered users.
- Respond to customer service requests, questions and concerns.
- Administer your account.
- Send you requested product or service information.
- Keep you informed about special offers and services of us and selected third parties.
- Administer promotions and sweepstakes you enter and notify you of the results.
- Investigate, prevent or take action regarding illegal activities and/or violations of our Terms of Service.
- Meet our research and product/service development needs and to improve our Site, services and offerings; and
- Customize your experience, including targeting our services and offerings to you.
We store information that we collect through cookies, log files, transparent images, secure database entries, and/or third party sources to create a summary of your preferences. We tie your personally identifiable information, and/or your membership usage history, to information in the summary, in order to provide tailored promotions and marketing offers, to improve the content of the site for you and/or to determine your preferences.
In certain situations, we may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
Where required by law (e.g., to comply with a subpoena, warrant, court order, or legal process served on us), and when we believe that disclosure is necessary to protect our rights, avoid litigation, protect your safety or the safety of others, investigate fraud, and/or respond to a government request. We may also disclose information about you if we determine that such disclosure should be made for reasons of national security, law enforcement, or other issues of public importance.
INFORMATION SHARING WITH SERVICE PROVIDERS / AGENTS
We use one or more outside credit card processing companies to bill you for our goods and services. To the best of our knowledge, these companies do not retain, share, store or use personally identifiable information for any other purpose.
We also share Personal Information with certain companies that perform services on our behalf. We only share the Personal Information which is necessary for them to perform those services. We require any company with which we may share Personal Information to protect that data in a manner consistent with this policy and to limit the use of such Personal Information to the performance of services for us.
We do not sell or otherwise provide Personal Information to other companies for the marketing of their own products or services.
We will retain your information for as long as your account is active, your information is needed to provide you services, or as required to fulfill our legal obligations. If you wish to delete your account or request that we no longer use your information to provide you services contact us. We will respond to your request within 30 days. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
CHOICE / OPT OUT
PROTECTION OF YOUR PERSONAL INFORMATION
The Personal Information that you provide in connection with the use of the Site is protected in several ways.
- Access by you to your account profile is available through a password and unique customer ID selected by you. This password is encrypted. You should strive to use a strong, alpha-numeric password which you should not divulge to anyone.
- Your Personal Information resides on secure servers that only our selected personnel have access to via password.
- Your Personal Information is encrypted whenever it is transmitted to us.
- When you enter sensitive information (such as credit card number) on our registration or order forms, we encrypt that information using transport layer security technology
We strive to protect the Personal Information submitted to us, both during transmission and once we receive it. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we take into account the sensitivity of the Personal Information we collect, process and store, and the current state of technology to use these measures protect your Personal Information, we cannot guarantee its absolute security.
If you have any questions about security on our Web Sites, please email us.
COOKIE AND TRACKING TECHNOLOGIES
The Site may automatically collect information as you browse, such as Internet Service Provider, browser type and version, operating system and device type, average time spent on our site(s), pages viewed, information accessed, the Internet Protocol (IP) address used to connect your computer to the Internet and other relevant statistics. Such information is sometimes referred to as web analytics and/or clickstream data.
We may combine this automatically collected log information with other information we collect about you. We do this to improve services we offer you, to improve marketing, analytics, and provide site functionality.
Technologies such as: cookies, beacons, tags and scripts are used by us and our affiliates, analytics services and service to provide site features and functionality. These technologies are used in analyzing trends, administering the site, tracking users’ movements around the site and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.
LINKS TO THIRD PARTY SITES
SOCIAL MEDIA WIDGETS